Hi! We're here to help. Drop us an email at firstname.lastname@example.org
We love our peeps here at FCS and consider them family. Their dignity is far more important to us than selling a product. If someone is extremely rude, cussing at, or threatening them in any way, that person's account may be deactivated and we reserve the right to cancel any outstanding and future orders. We don't treat our family members that way and don't expect anyone else to.
We've found that about 99% of people email or live chat with us are amazing -- courteous, kind, patient and respectful, even when there are legitimate problems and we are so grateful that the majority of our customers are this way. We appreciate that sometimes situations can be frustrating but we feel there is never an issue so bad that it is acceptable to demean or devalue anyone by bullying them (yelling or cussing at them and making them cry after the conversation is over).
Email: At certain times, (around launches and such) if we get bogged down, it may take up to 3 business days for us to get back to you. Our work and our customers really matter a lot to us. We just want you to know -- we've got you and won't leave you hangin'!
General customer service inquiries, please email email@example.com
Live Chat: Click the Live Chat link on the left side of the page to drop in and say hi or ask us a question. If the link isn't available, that means our Live Chat is offline. Feel free to drop us an email or reach out to us on our Facebook page.
Facebook: Some immediate questions can be answered on our main Facebook page (this excludes account information, rewards questions, anything pertaining to personal account information). If your question is account /rewards points related please do email us instead.
We're closed on weekends so that our peeps can spend time with their families. Call us old fashioned, but we value people being happy and healthy here at FCS, and that happens when their relationships are happy and healthy at home.
(cake address, only)
SHELF LIFE: We pride ourselves in our handmade bath and body products. Because everything is handmade, we recommend that you use your product within 6 months after receiving your product. Use of the products is left to the discretion of our customers.
For the fastest answers, read our frequently asked questions below.
Ordering and Shopping Information
Browse through the site until you find the item(s) you wish to purchase.
From the product page, select any product "upgrades" you'd like before you click "Add to Cart". You'll get a confirmation message saying the item is now in your cart from there you can choose "Go To Checkout" to place your order or "Continue Shopping" to keep shopping for more great products.
PLEASE NOTE: Cart jacking is a thing! Items are only held for you once you place an order. Adding a product to your cart does not guarantee that you'll be able to purchase it at a later date. It IS possible for an item to sell out while in your cart.
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That's a good thing! Each soap and/or product is handmade in small batches, and whilst we aim to make them all look the same they may vary from the photograph on the website, and from order to order.
We us a variety of natural ingredients that may cause color variations. One of the biggest culprits is vanillin found in vanilla products, which may cause your product to darken/change color over time. This is totally natural and purely cosmetic and in no way affects the products use. No replacements will be made for naturally discoloring products.
Good question! Although we love being witty, cheeky, and poking fun in general, we chose to name our hand sanitizer, OCD to bring awareness to OCD, itself. We donate a portion of the sales from that product to the OCD Foundation to further research on it. We chose to use the product ocd since that is the product that people generally will jokingly say they have OCD when the use hand sanitizer a lot, so we believe it is the most recognizable to people.
We have other foundations we give to as well - below is a list of our "For a Cause" products. We donate a portion of the proceeds from our Pink Power Fortune Cookie Soap to save the tatas, our puzzle piece bar soap is used to give to ASAN (autisticadvocacy.org), one of our former employees has an autistic child, so it is very near and dear to our hearts. If you are a long time fortune freak, you might remember our Seeds of Love Fortune Cookie Soap which was a limited edition product, used to benefit the Red Cross in helping the people that were in devastating earthquake in Japan in 2011. We also donated a portion of the proceeds from our now discontinued Tree of Life collection to The Canopy Project.
The following products are NOT vegan: Lip Balms and Tints, Hydrate Me's, Cuticle Butter, Milk Bath, Lip Scrub, Whipped Cream, Massage Bars, Solid Sugar Scrub Bars, Shower Smoothies, Argan Hair Oil, Foaming Bath Whip, Products using the color red, Body Wash, and Body Milk.
Definitely not. We do not condone animal testing and have never done any animal testing with our products. When we create a new product, the staff tests it out at home to see how it works. On our labels, you'll notice that we even mention that we do not animal test. This also means we ask that you don't try any of our products on your fur babies (unless it is designed for that!), we aren't sure if it would cause them any irritation, sickness, etc. And we love all fur babies (or Snek, reptile, bird, fish babies, etc).
We are committed to ensuring that your information is secure. Any personal information given to Fortunecookiesoap.com will be protected with the utmost care. Any personally identifiable information will not be disclosed to any third parties without your consent.
For your safety and protection, your credit card information is not stored on our servers at any time.
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Yes domestic orders can be tracked. We send an order confirmation email when your order is placed. This email will confirm your order number, the items ordered as well as the shipping address. Please double check this is correct as once placed your shipping details will not change unless you contact customer service for them to be amended. When your order ships we will send you another confirmation email with a tracking number attached.
Depending on what option you choose for checking out the process is slightly different. But look for a text field that is marked "Discount Code" or "Coupon Code". Enter in your discount code, and click "Apply" to deduct the coupon amount or percentage from your order total. Please make sure the code is applied to your order before you check out. NO refunds will be issued for past orders. If you have any questions, or your code doesn't seem to be working, please email us at firstname.lastname@example.org BEFORE you complete your order. Please note, there will be no refunds issued on past orders.
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Fortune Cookie Soap accepts PayPal, Visa, MasterCard, American Express and Discover credit card payments. back to top
Once an order is placed, we are not able to make any changes to it other than to amend the address at request. Not all orders may be cancelled such as special sale items or custom orders.
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Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add email@example.com to your contacts so future emails are not blocked.
During sales or peak demand times, our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to send a follow up email.
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Depending on the weight of your package, and what category it falls in, we offer the following options for shipping:
Domestic (US) Orders
USPS First Class
Fedex (For larger packages)
Note: For some international areas, we also offer:
USPS Express Saver
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Costs vary based on ship location, the weight of the items in your order and the shipping method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart and proceed to checkout, before your order is completed, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.
We offer free ground shipping on all US orders over $75.00. In order to qualify your order total needs to equal $75.00 or over AFTER any discounts have been applied. If your order qualifies, your shipping charge will automatically be removed from the total cost of your order. If it is not removed, your order does not quality for free shipping.
Your order will be delivered to the address specified on the order. Please make sure we have the right shipping address for you, as we cannot be held responsible for an incorrect address being entered on your order. We reserve the right not to deliver an order if it is believed that the address is not secure.
You will be able to check the shipping address on the review page while you are going through the checkout process on the site. If you notice an error after your order is finalized, please contact us immediately at firstname.lastname@example.org.
Any address changes made on your account will only come in to place on future orders. If you have any unfulfilled orders on your account that need to be shipped to the new address please contact customer service as soon as possible.
If for any reason your order is returned to us, without being delivered to you, please email email@example.com, so we can make the necessary arrangements to reship it to you. Please note, you have up to 3 months to notify us, and you are responsible for the reshipment fee.
There are a number of ways to earn points from birthday and social media points, to orders and reviews, the full list can be found on the Rewards tab for your reading pleasure. Please note that review points are limited to 5 reviews per each 7 day period. If you are reviewing products that you have not ordered FCS has the right to remove these reward points from your account.There is no monetary value for points earns via our FCS Rewards Program.
Four Season’s Option
Annually $186.45/ year - that’s 1 box free! (Auto billed annually, automatically renews).
A few more things...
For any additional questions, please contact firstname.lastname@example.org
To use your discount code, right before checking out with your items, you must apply your discount code in your cart. Simply enter the code in the Discount Code field and select 'Apply Code.'. This box can be located on the same page you enter your address details. The balance available on your discount code will be applied to your cost summary and your grand total will be updated accordingly. Code cannot be used toward shipping and you must use entire amount in one transaction.