We're here to help. Call Customer Service at 918-779-1518 or toll free 1-844-736-1659 ext. 403, drop us an email, or live chat with us through the button on our site (top one on the left side).
Email: At certain times, (around launches and such) if we get bogged down, and it may take 1-3 business days for us to get back to you. Our work and our customers really matter a lot to us. I just want you to know -- we got you and won't leave you hangin! General customer service inquiries, including The Soap Box, please email firstname.lastname@example.org
Live Chat: Click the Live Chat link on the left side of the page to drop in and say hi or ask us a question. If the link isn't available, that means our Live Chat is offline. Feel free to drop us an email or give us a call.
Phone: 918-779-1518 or toll free 1-844-736-1659 ext. 403
We're closed on weekends so that our peeps can spend time with their families. Call us old fashioned, but we value people being happy and healthy here at FCS, and that happens when their relationships are happy and healthy at home.Address: Want to send us cake? YAY!! Thank you!!! We LOVE cake!
(cake address, only)
For the fastest answers, read our frequently asked questions below.
Ordering and Shopping Information
Browse through the site until you find the item(s) you wish to purchase.
From the product page, select any product "upgrades" you'd like and. You can click "Add to Bag" you'll get a confirmation message saying the item is now in your bag from where you can choose "Go To Checkout" to place your order or "Continue Shopping" to keep shopping for more great products.
PLEASE NOTE: Cart jacking is a thing! Items are only held for you once you place an order. Adding a product to your cart does not guarantee that you'll be able to purchase it at a later date. It IS possible for an item to sell out while in your cart.
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That's a good thing! Each soap and/or product is handmade in small batches, and may vary from the photograph on the website, and from order to order.
We us a variety of natural ingredients that may cause color variations. One of the biggest culprits is vanillin found in vanilla products, which may cause your product to darken/change color over time, it's totally natural and purely cosmetic and in no way affects it's use. No replacements will be made for naturally discoloring products.
Good question! Although we love being witty, cheeky, and poking fun in general, we chose to name our hand sanitizer, OCD to bring awareness to OCD, itself. We donate a portion of the sales from that product to the OCD Foundation to further research on it. We chose to use the product ocd since that is the product that the people generally will jokingly say they have OCD when the use hand sanitizer a lot, so we believe it is the most recognizable to people.
We have other foundations we give to as well - below is a list of our "For a Cause" products. We donate a portion of the proceeds from our Pink Power Fortune Cookie Soap to save the tatas, our puzzle piece bar soap is used to give to autism speaks, one of our former employees has an autistic child, so it is very near and dear to our hearts. If you are a long time fortune freak, you might remember our Seeds of Love Fortune Cookie Soap which was a limited edition product, used to benefit the Red Cross in helping the people that were in devastating earthquake in Japan in 2011. We donate a portion of the proceeds from our entire Tree of Life collection to The Canopy Project.
The following products are NOT vegan: Lip Balms and Tints, Hydrate Me's, Cuticle Butter, Milk Bath, Lip Scrub, Whipped Cream, Massage Bars, Solid Sugar Scrub Bars
We are committed to ensuring that your information is secure. Any personal information given to FortuneCookieSoap.com will be protected with the utmost care. Any personally identifiable information will not be disclosed to any third parties without your consent.
For your safety and protection, your credit card information is not stored on our servers at any time.
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Yes domestic orders can be tracked. We send an order confirmation email when your order is placed. And send another confirmation email with a tracking number attached, when it has shipped. If you need more up-to the minute information on your order just give us a call, we'd be happy to keep you up to speed. We are not able to track International orders.
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Depending on what option you choose for checking out the process is slightly different. But look for a text field that is marked "Discount Code" or "Coupon Code". Enter in your discount code, and click "Apply" to deduct the coupon amount or percentage from your order total. Please make sure the code is applied to your order before you check out. NO refunds will be issued for past orders. If you have any questions, or your code doesn't seem to be working, please call 1-888-347-6802 BEFORE you complete your order. Please note, there will be no refunds issued on past orders.
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Fortune Cookie Soap accepts PayPal, Visa, MasterCard, American Express and Discover credit card payments. back to top
Once an order is placed, we are not able to make any changes to it. Not all orders may be cancelled such as special sale items or custom orders.
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Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add email@example.com to your contacts so future emails are not blocked.
During sales or peak demand times, our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to send a follow up email.
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All stores carrying our items must first go through the application process to become an approved vendor. To start the application process, email customerservice@FortuneCookieSoap.com, and please include your tax ID, business name, address, and website (if you have one). All vendors must complete the necessary paperwork and be approved by us before becoming a qualified vendor. Once your vendor status is approved, you'll be able to order at the vendor discount prices.
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Depending on the weight of your package, and what category it falls in, we offer the following options for shipping:
Domestic (US) Orders
USPS First Class
Fedex (For larger packages)
Note: For some international areas, we also offer:
USPS Express Saver
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Costs vary based on ship location, the weight of the items in your order and the shipping method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart and proceed to checkout, before your order is completed, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.
We offer free ground shipping on all US orders over $75.00. In order to qualify your order total needs to equal $75.00 or over AFTER any discounts have been applied. If your order qualifies, your shipping charge will automatically be removed from the total cost of your order. If it is not removed, your order does not quality for free shipping.
Anyone that loves quality bath products can sign-up, we currently offer The Soap Box subscription Internationally!
All subscription boxes will include 8 exclusive FCS products in adorable mini-sizes. You will also receive a $10 FCS gift code with each Soap Box, that can be redeemed online. Price includes shipping
FCS has a major product launch 4 times a year. The Soap Box, boxes ship out approx. 2 weeks prior to a launch, giving you a chance to try out the new fragrances and products, to discover what you like, before you commit to a full-size product.
You'll get an early bird sneak-peek at the new products WEEKS before anyone else!
You will be at the front of the line and guaranteed to get the latest products from FCS.
The Soap Box is perfect for gifting, indulging, or for a first-time buyer interested in trying the FCS brand.
The Soap Box is a quarterly subscription box, centered around handcrafted, bath + body products. Price includes shipping.